Return, Cancel and Exchange Policy


All online customers have a statutory right to cancel their order at any time up to 2 whole working days after receipt of the goods. In order cancel your order please send an e-mail.

Return shipping fee, belongs to the buyer.

Viccel give you 28 days to return your products. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold.

Please note for hygiene reasons socks are not refundable if worn under any circumstances unless a fault is found. If items are found to be faulty after they have been worn, please ensure they are washed before returning.

Please send an e-mail before you return the item.

All returns or exchanges must be packaged securely and sent back to our address. Please ensure you request a proof of postage from your local Post Office when you are sending the goods back to us. Please note that credits can take up to 10 days to be processed after return of goods.


If you require an exchange on a like for like product simply send an e-mail about and tell us which item you are returning along with the details of the new item you would like. Then send your item(s) back to us in their original condition within 30 days. Once we have received the parcel we will send your new item to you.

About Customs, Duties & Taxes

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Turkey may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Viccel has no control over these charges, nor can Viccel predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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