Return, Cancel and Exchange Policy

RETURNS

All online customers have a statutory right to cancel their order at any time up to 2 whole working days after receipt of the goods. In order cancel your order please send an e-mail.

Return shipping fee, belongs to the buyer.

Viccel give you 28 days to return your products. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold.

Please note for hygiene reasons socks are not refundable if worn under any circumstances unless a fault is found. If items are found to be faulty after they have been worn, please ensure they are washed before returning.

Please send an e-mail before you return the item.

All returns or exchanges must be packaged securely and sent back to our address. Please ensure you request a proof of postage from your local Post Office when you are sending the goods back to us. Please note that credits can take up to 10 days to be processed after return of goods.

EXCHANGES

If you require an exchange on a like for like product simply send an e-mail about and tell us which item you are returning along with the details of the new item you would like. Then send your item(s) back to us in their original condition within 30 days. Once we have received the parcel we will send your new item to you.

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